What are some of the quality initiatives your organization/unit/agency has been working on?

Interview a director of the health care team and establish their roles (Theoretically). This team is working on reducing readmissions to a local hospital.

“What are some of the quality initiatives your organization/unit/agency has been working
on?”
“What do you think the main challenges are?”
“What is working well?”
“If you had a magic wand what would you change within your organization and why?”
“What would that cost you?”
“What is the worst thing that can happen if this change were to be implemented?”
“What is the best thing that can happen if this change were to be implemented?”
“How will you feel if/when that happens?”
“Why is that important to you?”
“What is the value of this to you (your company)?”
“If there was a way to get you the benefits of what you’re looking for, how interested
would you be?”
“What are the barriers to achieving this goal?”