Unit name: Information and Knowledge Management in Healthcare
Unit Modules (Health informatics, Knowledge management, Health information systems and eHealth)
Task (Word Length: 2500 words)
Provide a critical analysis of your organisation’s* level of achievement in information and knowledge management compared to those cited in the literature (and you have studied in the course). In doing so, please examine your organisations (i) information/knowledge context (ii) structures and processes (systems, practices, procedures and policies), (iii) people and technology.
In doing so it is expected that your essay will cover some of the following aspects:
– Main products or services your agency/organisation provides to the community – How the organisation communicates its activity/services to the community?
– What is the most valuable knowledge of the organisation, and where is it located?
– What knowledge does the organisation need? What knowledge is critical to the health services outcomes?
– How would you rate and describe the organisations current understanding of information/knowledge management processes and practices?
Structures and processes:
– What is the visible organisational structure of the organisation in terms of information/knowledge management?
– How is information shared or integrated? How is current knowledge stored
– What are the key activities taken by the organisation to assist sharing of information across the employees?
People and technology:
– What systems are in place to support information/management (eg. Electronic health records, intranets, emails, document management)
– Explicit, implicit and tacit knowledge
– Key people involved in information/knowledge management? Does the culture encourage knowledge sharing or knowledge hoarding?
*In case you are yet to start working in a health care organisation it is expected that you will address the question based on a health care organisation that you intend to work, or have sufficient knowledge about.
Instructions (Please read the assessment task carefully)
In this assignment, it is expected that you provide critical analysis of your organisation’s level of achievement in information and knowledge management compared to those cited in the literature (and you have studied in the course).
Make sure you take one health care organisation that you are working with or intend to work, or have sufficient knowledge about for your in-depth analysis.
It will be expected that you examine your organisation (i) information/knowledge context (ii) structures and processes (systems, practices, procedures and policies) and (iii) people and technology. Areas to focus under headings are provided in the assessment question.
Hope this helps.
Good morning friends,
I hope you are doing well in your studies.
I would like to share some of my thoughts while you start writing assessments.
I recommend that structure your assignments with a table of contents and appropriate headings. This will help you to discuss all aspects of the assignment question and also to build your logical thinking. And, ultimately, you can enjoy your flow of thinking…
How you structure the assignment response is crucial to demonstrate the clarity of your understanding of the assignment question. You need to write a paper scholarly. A scholarly answer means that you reflect on what is asked in the question, consider your experience, research the literature on the topic and then research why your experience is better or worse than what the theory tells us it should be.
This scholarly approach to the activities would include:
definitions quotes examples appropriate references that will be directly relevant to your assignments.
Paragraphs are the back bone of an assignment. Each paragraph contains one idea and is made up of 3-5 sentences. One sentence gives the key concept for that paragraph and the remaining 2-4 sentences expand in a directly relevant way on that topic sentence.
So make a list of the issues to be discussed under each heading and align them with appropriate subheadings if required. Then construct your paragraphs. Usually the topic sentence is central concept from a book or peer-reviewed articles and therefore needs a reference. Reference in text appropriately and then record the reference in the reference list that you are making up for the assignment.
I would request you to follow a scholarly approach to reading and preparing for the assignments.
If you are thinking for the assessments, please ensure that the following points are addressed in your written assessments. Also, note that not reading the instructions is one of the main reason why students lose marks.
1. Title page
2. Table of contents: Structure the paper with a table of contents and appropriate headings
3. References: Cite at least 20 authoritative references including peer reviewed for each written assessment. MUST use APA7th referencing style in the paper.
5. Layout of the paper: Use Times New Roman, font 12, double spacing
6. Word limit: Adhere to the given word limit for each assignment (10%+/-).
With best wishes,
Your assignment should introduce you to integrated information and knowledge management systems in healthcare; application of knowledge management principles in solving organisational performance issues, and critically analysing the challenges to introducing knowledge management to the healthcare sector.
Structure your paper with a table of contents and headings, and cite at least 20 authoritative references including peer reviewed.
May be for your interest, please read these below readings.
Social media use in healthcare: A systematic review of effects on patients and on their relationship with healthcare professionals (2016) https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-016-1691-0
Information and Knowledge Process in Health Value Co-Creation and Co-Destructions (2018).
Opportunities and challenges of social media for health knowledge management: A narrative review (2020)
Chapter 2 healthcare data, information and knowledge (pp. 39-58) of Hoyt, Robert and
Yoshihashi, Ann, (eds), (2014), Health Informatics: Practical Guide for healthcare and Information Technologies Professionals (6th Ed.) (eBook available)
This chapter 2 introduces key concepts in the building of the knowledge base. It covers the key concepts in health informatics, outlining the theories used and their application.
Kerryn Butler-Henderson and Tony Sahama, Eds. (2011), Health Informatics and Knowledge
Management, Conferences in Research and Practice in Information Technology, Volume 120 (or Australian Computer Science Communications, Volume 33, Number 7). Perth
The four papers that follow provide important reading on various aspects and application of knowledge management within healthcare and business.
Paper 1: ‘Implementing a knowledge management system within an NHS hospital: a case study exploring the roll-out of an electronic patient record (EPR)’, McCracken, SS and Edwards, J.S. 2017. Knowledge Management Research & Practice, 15 (1), 1-11.
This research aims to contribute to understanding the implementation of knowledge management systems (KMS) in the field of health through a case study, leading to theory building and theory extension. We use the concept of the business process approach to knowledge management as a theoretical lens to analyse and explore how a large teaching hospital developed, executed and practically implemented a KMS.
Paper 2: ‘Healthcare knowledge sharing among a community of specialized physicians’, Sabeeh, S. SMFD Syed, M. Roshayu, M. 2018. Cognition, Technology & Work, 20(1), 105124.
This paper undertook an extensive study of the literature on knowledge-sharing in industries generally and healthcare organizations specifically were presented. Healthcare organizations strive to make the best use of their organizational knowledge. The collective know-hows of the medical workers directly affect the quality of the delivered healthcare services. This study addresses the healthcare knowledge-sharing among a community of specialized physicians.
Paper 3: ‘Transferring knowledge into practice? Exploring the feasibility of action learning for improving knowledge, skills and confidence in clinical communication skills’, Dowson, J. 2019. BMC Medical Education, 19, 37. DOI:10.1186/s12909-019-1467-4.
This paper highlights the importance of effective communication between patients and practitioners being fundamental to the delivery of high quality care. This is particularly important in the complex and challenging nature of working in palliative and end of life care. Following specialist communication skills training, a group of healthcare professionals explored the impact of action learning (AL) on the perceptions of their knowledge, skills and confidence in communication skills. The research also aimed to establish an evidence base by exploring the nature and impact of the AL approach employed to facilitate improvements in professional practice.
Paper 4: ‘A managerial view of the knowledge flows of a health-care system’, Laihonen, H. 2015. . Knowledge Management Research & Practice, 13 (4), 475-485.
The paper illustrates the knowledge dynamics of a health system. The empirical examination reveals the complexity of managerial knowledge flows and identifies three main categories of these: (1) national information steering, (2) regional information steering, and (3) internal control information. These categories are further elaborated with the data gathered through observation, interviews, and process modelling. A better understanding and management of knowledge flows is expected to have a positive effect on the performance of the health system.
Unit name: Information and Knowledge Management in Healthcare