Answer the 5 questions below. You do not need a work cited page. Each answer must have at least 2 to 3 paragraphs. You do not need to put in a formal essay form. You may answer the questions in order.
1.) Identify what you consider to be 5 important reasons why a service provider should be paying more attention to customers today than ever before? Support each of your reasons with some explanation.
2.) Identify and explain the importance of 4 support systems that a service provider/business should have in place to support their service representatives in providing excellent service.
3.) Identify 10 winning customer service behaviors that service employees can use to provide outstanding service. Explain the importance of each practice that you submit.
4.) Explain what you consider to be 4 benefits a business gains from listening to their customers.
5.) Identify and explain the importance of 5 effective telephone behaviors that enhance customer service.