BSB40120: Certificate IV in Business Administration Question 1 – Legislation List three (3) pieces of legislation relevant to workplace communication. Identify the key provisions of the legislation you have listed and how they apply to workplace communication. Question 2: Many businesses have organisational requirements that clearly state how relevant workplace  information (including digital form) should be communicated.

BSB40120: Certificate IV in Business Administration

Question 1 – Legislation

List three (3) pieces of legislation relevant to workplace communication.

Identify the key provisions of the legislation you have listed and how they apply to workplace communication.

Question 2:

Many businesses have organisational requirements that clearly state how relevant workplace  information (including digital form) should be communicated.

Using the SMWC Policies and Procedures, Code of Conduct and Organisation reputation and culture, research and detail what relates to communication. List two examples for each of the following

Question 3

What problem solving actions could you take to resolve communication challenges that are relevant to SMWC?

Question 4

SMWC organisational documents explain how relevant work information can be communicated to workers at SMWC, provide an example for each of the following

Question 5

Often, communicating with individuals who come from other cultures or have a disability can be difficult. There are some approaches we can take to improve the process.

Describe key principles of cross-cultural communication with individuals with special needs or disabilities

Question6

Prior to making a presentation it’s important to gather information about your audience. Depending on the information to be presented there are also various things to consider ensuring your presentation is successful

6a) What presentation methods would be appropriate when communicating workplace instructions or information?

(6b) A formal presentation:

6(c) Informal team meeting or instructional briefing:

face-to-face and over email, text message, social media, phone, Microsoft Teams. meeting

6(d) Written work instruction for a process:

 Question 7

Outline presentation methods you would use to convey the following SMWC workplace information. Include details of specific mediums you would use in each scenario.

Question 8:

In the workplace you would be expected to communicate with others. There may be times when there are communication challenges relevant to performance evidence.

What problem solving actions could you take to resolve communication challenges that are relevant to performance at SMWC for the following four situations

 Question 9

In the workplace there are times when information should be reported to supervisors.

Why should you collate and report important information, disputes, communication that falls outside of workplace policy and other unresolved issue to your superiors?

Question 10:

SMWC have a large workforce with varying staffing levels and staff from a broad cultural background. Sometimes resulting in miscommunication.

List three examples of key relevant features, for each of the following: