700031 Organisational Behaviour: Analyse When Conflict Arises

This assessment encourages students to research topics and to critically analyse and reflect on their own perspective, and the perspectives of others.

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The text states ‘when conflict arises, most people’s first reaction is to become angry or distressed and to seek to eliminate the problem’. Provide an example in which you have been an observer only of a conflict situation. The example you describe could be from your workplace or a different environment, such as a bank, at University, or an airport. Write down how the reaction of the parties involved in the conflict appeared to an onlooker — in this case, yourself. Then explain how you would have handled the situation (i.e. which conflict management style /resolution approach) if you had been one of the parties in conflict, remembering to take into consideration the emotional aspect that can escalate conflict.